Create an SLA policy

Define first-response and resolution targets for one priority.

At least one of the two targets is required. The oldest enabled policy for a priority is the one stamped onto a ticket at create time and re-stamped when its priority changes.

Tenancy: the request is scoped to one workspace, and the credential presented is what selects it. A caller with no membership in that workspace is refused with 404, which is indistinguishable from a workspace that does not exist.

Authorisation: editor, admin or owner. A viewer receives 403 insufficient_role.

Access: Authorization: Bearer carrying either a realm access token or an API key. A key must hold the helpdesk-ops:write scope, and the workspace role of the person who owns it must meet the floor above.

Response Body

curl -X POST "https://example.com/v1/sla-policies" \  -H "Content-Type: application/json" \  -d '{    "name": "Urgent (15/240)"  }'

{}