List saved queue views
Saved filters for the ticket queue: this caller's own plus every view shared with the workspace.
/v1/saved-viewsViewer- Operation id
- list_saved_views
- Access
- Any workspace role can call this.
/v1/saved-viewsSaved filters for the ticket queue: this caller's own plus every view shared with the workspace.
Tenancy: the request is scoped to one workspace, and the credential presented is what selects it. A caller with no membership in that workspace is refused with 404, which is indistinguishable from a workspace that does not exist.
Authorisation: any workspace role, including viewer. Reads are open to every member.
Access: Authorization: Bearer carrying either a realm access token or an API key. A key must hold the helpdesk-ops:read scope, and the workspace role of the person who owns it must meet the floor above.
A realm-issued access token, presented as Authorization: Bearer <token>. It acts as the person who signed in, and every operation resolves their workspace role live from the membership record.
In: header
Response Body
application/json
application/json
application/json
curl -X GET "https://example.com/v1/saved-views"{}Read every macro with its actions, and whether it fires on its own
Every macro in the workspace. `automatic` is true when the macro carries a trigger and fires without a human click; `trigger` carries the definition.
Read the response and resolution targets set per priority
Every SLA policy, ordered by the priority it applies to.