Time logs and todos

Both of these live in the right-hand rail of the ticket, on the Details tab.

Time logs

A time log records minutes worked on a ticket, who worked them, and whether they are billable.

Press Log time in the Details tab, or pick Log time from the menu in the ticket's crumb row. Enter the minutes, optionally say what the time was spent on, and tick billable if it applies.

• Minutes must be at least 1 and less than 43200, which is 30 days.
• The entry is attributed to whoever logged it.
• Billable defaults to off.
• The ticket shows the running total, split into billable and non-billable.

Every time log also appears on the ticket timeline as its own entry, so time spent sits alongside replies and status changes rather than in a separate ledger nobody reads.

Time logs can be deleted. Nothing in the product edits an existing one, so correcting a wrong entry means deleting it and logging the right one.

Todos

A todo is a follow-up item on a ticket. Type into the box in the Details tab and press Enter to add one. New items go to the end of the list.

Each todo has a title, a done state, an optional assignee and an optional due date. Tick the checkbox to complete one, click the title to rename it, and delete what you no longer need.

The ticket carries counts of open, done and overdue todos, and the Details tab shows the open count on its label so you can see there is unfinished business without opening the tab.

Assigning a todo requires the assignee to be a member of the workspace.

What they do not do

Neither surface changes the ticket's status. A ticket with open todos can still be solved, and solving a ticket does not close its todos. If your process needs that link, it has to be a habit rather than a rule the product enforces.

Permissions

Reading time logs and todos is a read-level action. Creating, editing and deleting them is a write-level action. See Members and roles.

Next

• Working the queue
• Customers